Job Summary

Elderly Housing Development and Operations Corporation (“EHDOC”) is a nationally known 501(c)3 non-profit affordable housing, developer and management company that owns and manages 56 multifamily residential properties consisting of over 4,400 units in 14 states, District of Columbia and Puerto Rico. This position requires the flexibility and the ability to travel, extensively at times, and on short notice.

An Operations Specialist plays a critical role in assisting with overseeing and optimizing the day-to-day property management operations of a multifamily portfolio. The position requires an organized, detail-oriented individual to infuse efficiency, accuracy, and consistency in the performance of assigned tasks, documenting and improving existing policy and procedures, and ensure adherence to local, state, and federal affordable housing programs. This position will build out a comprehensive technical training onboarding and orientation program and provide developmental training. This role requires a fine balance between managing day-to-day tasks and optimizing operational capabilities to align with the company’s short and long-term strategic goals.

Essential Job Duties and Responsibilities

Process Management: Overseeing daily property operations to ensure activities aligned with procedures and standards. Streamlining workflows to eliminate inefficiencies and improve productivity.
Resident Relations: Serve as the liaison for residents, addressing complaints, queries, and issues, and facilitate tenant retention through excellent customer service and satisfaction initiatives.
Financial Management: Monitor budgeted property operations to include maximizing occupancy to increase revenue and reduce control expenses to yield a cost-efficient operation, oversee vendor relations, contract services, tools and equipment inventory, and financial reporting.
Data Analysis: Assist with collecting and analyzing operational data to identify trends, measure performance, and provide actionable insights for improvement.
Compliance and Quality Assurance: Lead and develop property operations teams, ensuring compliance with regulations, company policies, and quality standards, and providing training and support. Conducting regular training sessions and audits of resident files, rent ledgers and related operating systems (EIV, Onesite, etc.) to company standards and implementing corrective action plans as needed. Promoting a culture of continuous improvement and professional growth.
Project Management: Leading and coordinating special projects aimed at improving property management operational efficiency and accuracy or proposing implementing new processes.
Reporting: Preparing detailed reports on property management performance and compliance assessments. Communicating results and recommendations to EHDOC leaders.

Skills

Optimization of Resources and Data: Dynamic ability to juggle various aspects of property management, ensuring the optimization of resources and data, and the satisfaction of tenants.
Analytical Skills: Strong ability to analyze data sets and extract meaningful insights. Proficiency in using analytical tools and methodologies to identify trends and evaluate performance.
Attention to Detail: Elevated level of accuracy in managing processes, conducting audits, and preparing reports. Ensuring meticulous execution of tasks to maintain quality standards.
Communication Skills: Excellent verbal and written communication skills to effectively convey information to team members, EHDOC Leaders, partners, and vendors. Ability to present complex data and insights in an understandable manner.
Critical Thinking Skills: Ability to identify issues quickly, think critically, and develop effective solutions. Strong troubleshooting skills to address operational challenges.
Organizational Skills: Superior ability to manage multiple tasks, prioritize workload, and meet deadlines. Strong time management skills and ability to work under pressure.
Technical Proficiency: Familiarity with various operations-related software and tools. Competency in using technology to streamline processes and improve efficiency.
Leadership and Teamwork: Ability to lead and motivate operational teams, fostering a collaborative and productive work environment. Strong people skills to work effectively with diverse groups.
Adaptability: Flexibility to adapt to changing circumstances and evolving business needs. Willingness to learn and embrace modern technologies and methodologies.
Negotiation and conflict resolution skills.
Familiarity with local, state, and federal affordable housing programs, relevant laws, and regulations, including fair housing and tenant rights.
Experience in project management and strategic planning.

Education and Experience

5+ years of Operations Specialist experience in property management or similar role.
Familiarity with affordable housing programs and compliance regulations Section 8 Subsidized Housing experience preferred, Tax Credit experience a plus.
Experience with property management software (such as Real Page) preferred.
Certified Occupancy Specialist (COS), Housing Credit Compliance Professional (HCCP), HUD and Tax Credit Specialist preferred.

Physical Demands

Ability to travel upwards of 60% per month (up to 7 days per week and up to 4 weeks at a time).
Ability to work at a computer either sitting or standing for up to eight hours daily.
Ability to work in an office environment and use office machines.
Ability to lift or carry up to thirty pounds.
Ability to walk, climb stairs, and inspect properties.

Elderly Housing Development & Operations Corporation and EHDOC Management LLC are equal opportunity employers.

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